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What we do
User Centric Design
Example agenda for a 1/2 day workshop to 6 week engagement
Understanding
We look to understand your business and its priorities.
We seek to understand your challenges and issues in the selected business domain.
Mapping today's As-Is business process
We identify the key users and understand their pain points.
We map out the key processes and major steps.
We identify the systems you are using and the data you are collecting.
We understand what you are measuring.
Defining the To-Be business process of the future
We confirm who the key users are likely to be.
We map out the key processes and major steps.
We identify the systems (existing and new) and the data we need to collect or transform.
We define the metrics (KPIs) that you will need to measure your progress.
Outlining a plan for how to get from As-Is to To-Be
We identify the people, infrastructure and software that you’ll need to get there.
We estimate a timeframe and the budget needed to carry out the work.
We introduce software partners and other specialist advisors, if, and as needed.
Support
We offer our support and guidance along the path to value.